Policyholder Resources
Welcome to the TSLIC
Customer Self-Service Portal!
Customer Self-Service Portal!
TSLIC is committed to providing our policyholders with the support they need. Our Customer Portal is designed to give you 24/7 access to your account-specific information no matter where you are. You can find information and answers when it is convenient for you. No more waiting on the phone! Through the customer portal you can:
View your policy information
Make a credit card payment
Download customer service forms
Frequently asked questions
Our live bilingual Customer Service professionals are always available to assist you during business hours.
Don’t have an online account?
It’s an easy 1, 2, 3 to set up your account
- Click on the “CUSTOMER PORTAL REGISTRATION & LOGIN” button.
- Click “Register” and complete the Client Registration information.
- Your Full Name
- Your Date of Birth
- Your Email Address
- An Active Policy Number
- Your Social Security Number
- Click the “Submit For Review” button.
You will receive an email from support@qladmin.com with a temporary password within 24 hours after your account information has been verified. Please follow the instructions to change the temporary password to a new password of your choosing.
If you need assistance, or you have any other questions, please email customerservice@tslic.com or call Customer Service toll free at 1.800.756.7306.
Frequently Asked Questions
A customer’s payoff date is calculated based on the issue date and term selected. This information can be found on customer’s application, as shown below:
Example: Customer purchases a 5-YEAR policy on 12/20/2022. Their expected payoff date would be 12/20/2027
A claim can be reported by any party, such as writing agent, family, or funeral home. Once a claim is reported via phone, email, or portal, a Claims Representative will provide claim instructions to begin the process.
| Relation | Full Benefit | Graded N/HQ | MIB |
|---|---|---|---|
| Parent | YES | YES | YES |
| Grandparent | YES | YES | YES |
| Child | YES | YES | YES |
| Grandchild | YES | YES | YES |
| Sibling | YES | YES | YES |
| Spouse | YES | YES | YES |
| Same Sex Partner | YES | YES | YES |
| Aunt/Uncle | YES | YES | YES |
| Cousin | NO | YES (can’t be owner) | YES (can’t be owner) |
| Niece/Nephew | YES | YES | YES |
| Stepchild/Step Parent | NO | YES (can’t be owner) | YES (can’t be owner) |
| Legal Guardian (w/ paperwork) | YES | YES | YES |
| POA (w/ paperwork) | YES | YES | YES |
| Fiancee | NO | NO | NO |
| Friend | NO | NO | NO |
| In-Laws | NO | YES (can’t be owner) | YES (can’t be owner) |
| Common-Law | YES | YES | YES |
Per the Bank Draft Authorization form, a customer should notify the Customer Service Department fourteen (14) days prior to a draft. If you need further assistance contact Customer Service at customerservice@tslic.com.
Customer Service Forms
Our valued customers can service their policies at anytime, from anywhere. Simply fill out the appropriate form and your request will be transferred directly to the Company e-mail. (Please note: Some forms require a physical signature so they will need to be printed, signed, and emailed to customerservice@tslic.com.)
