Frequently Asked Questions

Here are some common questions that families have when thinking about funeral preplanning.

Click on a Question below to see the Answer.

Why should I consider a prearrangement?

A prearrangement allows you to make your funeral arrangements before the time of need. It is as important as planning your retirement or the insurance benefits you leave for your family. Without a preneed funeral plan, your family is left with the expenses and all the decisions regarding your funeral during a time of grief and loss. By preplanning, you relieve your family of the financial responsibility and the difficult decisions, offering them greater peace of mind.

What kind of decisions do I have to make for a prearrangement?
When making prearrangements, you can plan for the type of service to be held, the merchandise to be used and other details typically associated with this event. You will review your options and make decisions such as:

  • Burial options: Casket and vault selection
  • Cremation options
  • Floral arrangements
  • Memorial or funeral service
  • Catering
  • Music
  • And more…

Your preferences are carefully documented to help ensure that your wishes will be followed when the time comes.

How do I pay for a Prerrangement? What payment options are available to me?
We offer insurance products and payment options that may meet your needs. You can pay for the entire policy at once (Single-Pay Option), or over a number of years (Multi-Pay Option). Our representatives will work with you to find the right payment option and coverage to fit your financial needs. Visit our Products & Services section to review which payment options might be the right one for you.
Why do I need life insurance or a trust to pay for my pre-arranged funeral?
To make sure your preferences and selections are fulfilled at the time of need, your payments are used to purchase a life insurance policy or held in a trust. Insurance companies and trusts follow strict government guidelines and regulations to ensure that they can provide payment when a claim is filed.
I made pre-arrangements with a local funeral home, but my insurance policy is being administered by Texas Service Life. Why is that?
While your funeral arrangements will be carried out by your funeral home, your payments toward that cost will be held by a government-regulated financial institution. That way, your funding is protected and available at the time of need.
Are my funds protected when I prepay?
Yes. When you purchase your insurance policy backed by Texas Service Life Insurance Company (TSLIC), you can rely on our 30+ year history in the community to deliver payment of your pre-arranged funeral contract. TSLIC is financially stable and will honor your insurance claim when the claim is filed.
If I choose the multiple payments option and later decide to pay off the policy, can I do that?
Depending on the type of policy you have and how long it has been in effect, you may have the option to pay down your balance. If this option is available to you, there may or may not be savings associated with exercising the early pay-off option. Please call our Customer Service Department at 1.800.756.7306 for additional details.
What if I want to make a change to my funeral plan?
Changing your pre-arranged funeral selections may affect the payment arrangements previously made to make sure your insurance policy will still cover the cost. Please call our Customer Service Department at 1.800.756.7306 and we will be glad to discuss options available to you.
What if I want to cancel my prepaid funeral arrangements?
Cancelling your funeral arrangements does not cancel your funding insurance policy. If you wish to cancel your funeral arrangements along with your payment plan, you will need to speak with our Customer Service Department at 1.800.756.7306 to review your contract and determine the refund options available to you.
What if I move to another city or out of state?

TSLIC offers an optional “Away From Home” Rider that can provide additional benefits to offset the costs of transporting the insured’s remains to the contracted funeral home. If you elect to have the funeral out-of-state, you can still maintain your life insurance policy and the benefits it provides, although the funeral prices are not guaranteed with a different funeral home. Contact our Customer Service Department at 1.800.756.7306 to review your options.

What does my family need to know about my funeral Prearrangement at the time of my death?
Upon making your policy arrangements with Texas Service Life, you will be provided with a policy ID Card containing important information about your policy and benefits. You should make sure that your family or close friends are made aware of the location of this information. Instruct your family to contact the funeral home specified in your funeral Prearrangement contract. If your family does not have the name or number of the funeral home, they can contact our Claims Department at 1.800.756.7306 or claims@tslic.com so we can put them in touch with the right person and begin the process of filing a claim on your policy.

You can also visit the following pages for more information:

Preneed Funeral Insurance
Child Rider and Other Coverage Options
Whole Life Insurance

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